PrimeLube Mobile
Terms of Service
These terms explain how website estimates, app bookings, required materials, and mobile service work.
Effective September 27, 2026
Website Estimates
The PrimeLube Mobile website provides estimates based on the vehicle and service information entered and the prices currently configured in our system. An estimate is not an appointment, a guarantee of inventory, or a final invoice. Final availability, taxes, pricing, scheduling, and payment are confirmed in the app.
Accurate Customer Information
You are responsible for providing accurate contact, vehicle, VIN, service-location, and service-request information. If information is missing or cannot be matched confidently, PrimeLube Mobile may require additional verification before a service can be booked or performed.
Required Materials
Customers purchase the materials necessary for their service from PrimeLube Mobile. These may include the correct new oil, a new oil filter, an air filter when selected, and materials required for add-on services. PrimeLube Mobile will not perform an oil change using an old or previously used oil filter.
Service Location And Access
Service may be performed at a customer's home, workplace, or another mutually agreed location within the active service area. The location must be safe, legal, accessible, reasonably level, and suitable for the requested work. The customer must provide access to the correct vehicle and disclose conditions that could affect safe service.
After Oil Draining Begins
Important: Once draining begins, the removed oil enters PrimeLube Mobile's recovery system and may mix with other used oil. It cannot be placed back into the vehicle. The service must therefore be completed with the correct new oil and a new oil filter.
Used Oil And Spill Prevention
PrimeLube Mobile collects and properly disposes of used oil. Our clean-drain system is designed to support a controlled, drip-resistant service. A protective mat is also placed beneath the vehicle as an additional spill precaution. While every reasonable precaution is taken, customers should identify any site-specific restrictions before service begins.
Refunds And Service Changes
If you paid and PrimeLube Mobile does not provide the service, you will receive a full refund. After a refund is issued, allow approximately 5–7 business days for the funds to return to the original payment method. Additional details are in our Service & Refund Policy.
Third-Party Links And Availability
The website may link to the PrimeLube Mobile app, app stores, maps, or other third-party services. PrimeLube Mobile is not responsible for the availability or independent terms of those services. Website and app features may be changed as the business develops.
Contact
Questions about these terms may be sent to bookoilchange@primelubeapp.com or 843-780-1321.