Privacy Policy

Information We Collect

When you request an estimate, contact us, create an account, or arrange service, we may collect:

• Your name, phone number, and email address.
• Your ZIP code and the address or agreed location where service is requested.
• Vehicle information, including year, make, model, trim, engine information, and VIN.
• Estimate selections, quote codes, service requests, and messages you send us.
• Basic technical and security information generated when you use the website or app.

How We Use Information

We use this information to identify the correct vehicle application, prepare estimates, respond to questions, support bookings, communicate service updates, maintain service records, prevent misuse, and improve PrimeLube Mobile services.

Website Estimates And Payments

The website is an estimate tool and does not complete appointments or process payments. Booking, final availability, final pricing, applicable taxes, and payment are completed in the PrimeLube Mobile app.

Service Providers

PrimeLube Mobile may use service providers that support website hosting, forms, database services, operational email, VIN decoding, app distribution, and other business functions. These providers receive only the information reasonably needed to perform their services and operate under their own privacy and security terms.

Account Deletion And Data Requests

You may delete your account directly in the PrimeLube Mobile app. You may also request account deletion or ask about your personal information by calling 843-780-1321 or emailing bookoilchange@primelubeapp.com. We may need to verify your identity before completing a request. Certain records may be retained when reasonably necessary for legal, accounting, fraud-prevention, safety, or dispute-resolution purposes.

Data Security And Retention

We use reasonable administrative and technical safeguards appropriate to the information we handle. No internet transmission or storage system is completely secure. Information is retained only as reasonably necessary for the purposes described here and for applicable business or legal requirements.

Children's Privacy

PrimeLube Mobile services are not directed to children under 13, and we do not knowingly request personal information from children under 13.

Changes And Contact

We may update this policy as the service develops. The effective date above will show the latest revision. Questions may be sent to bookoilchange@primelubeapp.com or 843-780-1321.