Service & Refund Policy

Estimates And Booking

The website is an estimate tool. It does not complete an appointment or collect payment. Final service details, inventory, taxes, availability, appointment timing, and payment are confirmed in the PrimeLube Mobile app.

Where We Can Provide Service

Service may be performed at your home, workplace, or another mutually agreed location within the active service area. The service location must be safe, legal, accessible, reasonably level, and suitable for mobile automotive service. If a location is not suitable, we will work with you to identify another agreed location when possible.

Materials Required For Service

Customers purchase the necessary materials from PrimeLube Mobile. Depending on the selected service, this may include:

• The correct grade and quantity of new motor oil.
• A new oil filter. We do not perform an oil change using an old or previously used filter.
• An air filter when selected and available for the specific vehicle.
• Parts, fluids, or consumable materials required for an approved add-on service.

If a material price is not available in the estimate tool, contact us so it can be verified. We will not guess.

Once Draining Begins

The oil change cannot be stopped after draining begins. Removed oil enters a recovery system and may mix with other used oil. For safety and contamination reasons, it cannot be returned to the engine. The service must be completed with the correct new oil and a new oil filter.

Used Oil And Spill Prevention

PrimeLube Mobile will collect and properly dispose of the used oil removed during service. Our clean-drain oil system is designed to provide a controlled, drip-resistant service. We also place a protective mat beneath the vehicle as an additional precaution against accidental drips or spills.

Changes And Cancellations

Use the PrimeLube Mobile app or contact us as soon as possible if you need to change or cancel a confirmed appointment. Any cancellation terms shown during the final booking flow will apply to that booking. The website estimate alone does not create an appointment and therefore does not need to be canceled.

Full Refund When Service Is Not Provided

If payment was collected and PrimeLube Mobile does not provide the service, the customer will receive a full refund. Refunds are returned to the original form of payment. After PrimeLube Mobile issues the refund, allow approximately 5–7 business days for the customer's bank or payment provider to post it.

Contact For Help

Call 843-780-1321 or email bookoilchange@primelubeapp.com for service, cancellation, payment, or refund assistance.